NIC.org.mt Knowledge Base (KB)
Frequently Asked Questions (FAQ)
1. General Registration
Q: How long does it take to register a .mt domain?
A: Registration requests are processed immediately upon submission but remain in a Pending state until approved by NIC administration. Once approved and paid, the domain becomes active.
Q: Can I register a domain for 2 years? A: Yes. During the renewal or configuration process, you can select a 1 Year or 2 Year renewal period. 2-year renewals often come with a discount (e.g. 10% off).
2. Status Codes Explained
| Status | Meaning | Action Required |
|---|---|---|
| Pending | Application received, awaiting NIC approval. | Wait for email notification. |
| Approved | Application accepted, awaiting payment. | Pay the Proforma Invoice. |
| Active | Domain is live and fully functional. | None (until renewal). |
| Suspended | Domain halted due to non-payment or policy breach. | Contact support immediately. |
| Expired | Renewal period missed. Active DNS stopped. | Renew immediately to restore. |
3. Documents & Verification
Q: What is the “Activation Document”? A: To verify your identity as a Handle holder, you must upload a signed authorization form. This can be done via the Profile section.
Q: What is an e-signature? A: The system supports both drawn signatures (drawing on screen) and typed signatures for document verification. These are legally binding for NIC operations.
Troubleshooting Guide
Issue: “I can’t see my domain in the Dashboard.”
Solution:
- Ensure you are logged in with the correct Handle.
- If you are an administrative contact (but not the Holder), ensure the Holder has granted you permissions.
- Check if the domain was registered under a different “Organization” handle.
Issue: “My nameservers aren’t updating.”
Solution: DNS propagation can take up to 24-48 hours globally. If the update is reflected in the “My Domains” details page but not working online, please wait for propagation.
Issue: “I didn’t receive my Tax Invoice.”
Solution: Tax Invoices are generated only after payment is confirmed. Check the Invoices tab in your dashboard. If the status is still “Proforma”, payment has not been reconciled yet.